Frequently Asked Questions
Find answers about ordering, delivery, returns, product care, and styling support so you can choose pieces for your home with confidence.
Ordering
Helpful information about placing, confirming, and adjusting furniture and décor orders.
Browse our collections, select the piece you’d like to purchase, choose any available options such as size, finish, fabric, or color, then add it to your cart. When you’re ready, proceed to checkout and follow the steps to enter your shipping and payment details.
After your order is placed successfully, you’ll see an order confirmation screen and receive a confirmation email with your order number and purchase details. If you don’t see it, please check your spam or promotions folder.
If your order has not yet entered processing or shipment, we may be able to update details such as your delivery address, contact information, or selected finish. Please contact us as soon as possible with your order number so our team can help.
Some furniture pieces may be made to order or available with custom options. Product pages will note available finishes, fabrics, lead times, and any special-order details before checkout.
Delivery
What to expect for shipping, furniture delivery, large-item handling, and delivery preparation.
Delivery times vary depending on the item, destination, and delivery method. Smaller décor items may ship sooner, while larger furniture pieces or made-to-order items may require additional handling time. Estimated delivery details are shown at checkout when available.
Yes. We offer delivery options for furniture and larger home items where available. Delivery methods may vary by item size, location, and service area, and any available options will be displayed during checkout.
Some large furniture orders may qualify for room-of-choice or white glove delivery depending on your location and selected delivery service. If available, these options will appear at checkout or be confirmed by our team after your order is placed.
Please measure doorways, staircases, elevators, and the final room placement area before delivery. Clear the path to the room and make sure someone is available to receive the order during the scheduled delivery window.
Products
Details on dimensions, finishes, natural materials, assembly, and product expectations.
Each product page includes dimensions to help you plan your layout. We recommend measuring your room, entryways, and surrounding furniture, then using painter’s tape to mark the item’s footprint on the floor before ordering.
We do our best to show colors and finishes accurately, but tones may vary depending on lighting, screen settings, and natural material variation. For upholstered or finished pieces, ordering a swatch may be helpful when available.
Natural materials such as wood, stone, ceramic, linen, and leather may show variations in grain, tone, texture, or veining. These details are part of the character of the material and make each piece feel unique.
Assembly details are included with applicable products. If you need another copy or have questions before your item arrives, please contact our support team with the product name or order number.
Care and Maintenance
Simple care tips to help your furniture, lighting, rugs, and décor stay beautiful over time.
Vacuum upholstery regularly using a soft brush attachment and blot spills immediately with a clean, dry cloth. Avoid harsh cleaners unless they are recommended for the specific fabric. Always check the product care instructions before treating stains.
Dust wood surfaces with a soft cloth and clean with products suitable for the finish. Use coasters, placemats, and felt pads to protect against heat, moisture, and scratches. Avoid placing wood furniture in direct sunlight or near strong heat sources for long periods.
Rotate rugs periodically to encourage even wear, vacuum on a gentle setting, and address spills promptly. For delicate textiles or larger stains, we recommend professional cleaning suited to the material.
Yes. Product pages may include material-specific care notes, and our team can help with additional guidance for wood, upholstery, stone, ceramics, metals, rugs, and decorative objects.
Still need help?
Our team can help with measurements, materials, delivery questions, and styling details for every room in your home.
Shop by space
Create rooms with warmth and intention
Living room
Natural materials, soft light, and sculptural accents for an easy, serene living room.
Sofas
Modular, sculptural, and relaxed seating for the modern living room.
Lighting
Ambient pendants and statement lights that shape the mood of a room.
Ceramics
Vases and vessels with quiet texture, organic silhouettes, and refined detail.
Tables
Dining, coffee, and side tables designed around proportion and materiality.